Return & Refund Policy

Open and check the parcel in front of the delivery person. If anything is wrong, hand it back there and then — returns and exchanges are not accepted once the parcel has been accepted.

1. Checking the parcel on delivery is required

Open the parcel in front of the delivery person and check it properly — the right product, the right quantity, the right size or colour, and no breakage or damage.

2. Hand it back there and then if anything is wrong

If the product is wrong, damaged or incomplete, return it to the delivery person on the spot. You do not have to pay for it.

3. No returns after acceptance

Once you have accepted the parcel and paid, no return or exchange is accepted under any circumstances. Please check the product before the delivery person leaves.

4. Manufacturing faults

A fault in an electronic product that cannot be seen at delivery — it will not charge or will not switch on, for example — can be reported with a video within 24 hours of delivery. We verify it and replace the item. Damage from use, dropping or physical impact is not covered.

5. If you paid in advance

If you return a faulty product at the time of delivery, the advance payment is refunded by the same method within 3–5 working days.

Contact: 01866291304.